Ring My LeadsRing My Leads is prepaid. This page explains when money comes back to you.
In short
- Balance you have already used on calls is not refundable.
- Unused balance is refundable within 7 days of the top-up if no calls were made from it, minus payment gateway fees.
- Duplicate payments are always refunded in full.
Used balance
Calling balance pays for connected minutes at ₹5 per minute, billed per second. Once a call is made, that amount is used and cannot be refunded. Unanswered and busy calls are free, so they never use balance.
Unused balance
If you change your mind, ask for a refund within 7 days of the top-up. If no calls were made from that top-up, we refund it minus the payment gateway's fees. After 7 days, unused balance stays in your account for future calls. It does not expire for 12 months from your last top-up.
Duplicate or failed payments
If you were charged twice for the same top-up, or money left your account but did not reach your balance, we refund it in full once we confirm it with the payment gateway.
If we close your account
If we close your account for a reason that is not your fault, we refund your unused balance. If we close it for misuse or a breach of our acceptable use policy, unused balance may be held to cover complaints, fines or costs caused by the misuse.
How to ask for a refund
Message us on WhatsApp at +91 90464 66767 from your registered number with your company ID and the payment date. Approved refunds go back to the original payment method, usually within 5 to 7 working days.